Frequently Asked Questions
DutyFreeTrackPro streamlines the process of claiming GST refunds for eligible visitors in Singapore. We guide you through document submission, validation and final refund disbursement via our secure platform.
Any non-resident visitor to Singapore making qualifying purchases at GST-registered retailers can apply for a refund through DutyFreeTrackPro, provided they meet the minimum spend and document requirements.
Goods purchased from participating duty free or GST-registered shops in Singapore are eligible. Items must be taken out of Singapore within the allowed time frame and accompanied by valid purchase receipts.
Register online at DutyFreeTrackPro.com, fill in personal and trip details, upload scanned receipts and export documents, then submit your claim for processing.
You need to provide your passport details, original purchase receipts from GST-registered merchants, completed refund forms and proof of export such as boarding pass or exit stamp.
Once all documentation is verified, refunds are typically processed within 10–20 business days. Processing times may vary depending on banking channels and verification workload.
DutyFreeTrackPro applies a transparent service fee based on claim value, clearly displayed during registration. No hidden costs are added after submission.
Yes. Our platform provides real-time claim tracking. Log in to your account on DutyFreeTrackPro.com to view status updates and estimated refund dates.
Contact our customer care team at +6589101341 or visit DutyFreeTrackPro’s office at Parkview Square, 600 North Bridge Road, #13-01, Singapore 188778 for in-person assistance.
The minimum spend on goods from a single retailer to qualify for a GST refund is SGD100. Ensure you request the Tax Free tag at the point of sale.
Yes. Receipts from the same retailer on the same day can be combined into a single claim to simplify submission and tracking.
If a claim is rejected, you will receive a detailed explanation via email. You may resubmit with corrected or additional documentation within the allowed time frame.