Terms of Service

Effective Date: January 1, 2025

1. General Information

These Terms of Service apply to all interactions with DutyFreeTrackPro. Our address is Parkview Square, 600 North Bridge Road, #13-01, Singapore 188778. For any queries, please contact us at +6589101341. Our Business ID is S0897440A.

2. Acceptance of Terms

By accessing DutyFreeTrackPro.com, you agree to comply with these terms and all applicable policies.

3. Service Offerings

3.1 Tax Free Processing Service

Our core service assists with tax exemption procedures at designated departure points. We facilitate document review, submission support, and certificate issuance on your behalf.

3.2 Information Products

We offer digital guides and tutorials related to tax exemption procedures for various regions. These materials are delivered electronically upon purchase.

3.3 Physical Goods

We may supply printed materials, kits, or branded merchandise associated with our services. Such items are shipped to your provided address.

4. Payment

Payments are processed via the methods displayed at checkout. Full settlement is required to initiate any service, delivery of digital materials, or shipment of goods.

5. Refund and Rescheduling Policy

5.1 Tax Free Processing Service

Requests for a refund must be submitted before we begin document review. If you cancel more than 48 hours before the scheduled appointment, we will issue a full refund. Approved refunds are processed back to the original payment method within 10 business days. If you wish to reschedule, you may transfer your booking to another available date at least 24 hours before the original time slot. Changes made less than 24 hours in advance are not eligible for a refund but may be rescheduled subject to a standard service fee.

5.2 Information Products

Digital materials are delivered immediately after purchase and are non-refundable once access details are provided. This policy is due to the irreversible nature of electronic distribution. If you encounter technical issues accessing the materials, please contact us and we will supply replacement files or troubleshooting support.

5.3 Physical Goods

Physical items may be sent back within 14 days of delivery if unopened and in original condition. To initiate a send-back, please contact us and follow the provided instructions. Once we confirm the item’s condition, a refund of the product price, less any shipping fees, will be issued within 14 days of receiving the item. You are responsible for shipping costs unless the item is defective or incorrect.

6. Contact Information

For inquiries regarding these terms, service changes, refunds, or support, please use our Contact Form or call +6589101341.

7. Changes to Terms

We may update these terms at any time. Revised terms will be posted on DutyFreeTrackPro.com, and continued use of our offerings constitutes acceptance of those changes.